1. The Safety Code System
Every booking is issued a unique 4-digit safety code. When the provider arrives at your address, they confirm this code in the app — and so do you. If the code does not match, the job does not begin and no charge applies. The exchange is timestamped and logged for every booking.
- The code is visible only in your app — never share it before the provider physically arrives.
- Each code is single-use and tied to a specific booking and provider.
- If the provider asks for the code by phone or text before arrival, contact support immediately.
2. Provider Verification
Before a provider can accept any job on Tavfon, they must clear the following:
- Government-issued photo ID, matched against a live selfie by our verification partner.
- Trade license, where required by state law for the service category.
- Proof of general liability insurance verified directly with the carrier.
- Criminal background check via an accredited screening provider.
Verification is not a one-time event. We re-screen providers periodically and review quality scores, dispute history, and customer reports on an ongoing basis.
3. Customer Safety Guidelines
- Always confirm the safety code at the door before letting a provider into your home.
- Communicate through the in-app chat — it’s logged and reviewable in a dispute.
- Secure valuables, pets, and any sensitive items before the appointment.
- Do not pay providers outside of Tavfon. Off-app payments are not protected.
- If anything feels wrong, end the appointment and contact support immediately.
4. Provider Safety Guidelines
- Wear visible identification and have your Tavfon profile open when arriving on-site.
- Confirm the safety code in-app before starting any work.
- Document the work site with photos before, during, and after the job.
- Use the in-app chat for all customer communication.
- Leave the appointment immediately if you feel unsafe and report it to support.
5. Prohibited Conduct
Tavfon has zero tolerance for harassment, discrimination, threats, violence, sexual misconduct, and weapons of any kind on a job. Any such behavior — whether by customer or provider — results in immediate account suspension and may be reported to law enforcement.
6. Reporting Unsafe Behavior
You can report unsafe behavior at any time via the in-app “Report” button, or by emailing safety@tavfon.com. Reports are reviewed by our Trust & Safety team within 24 hours. We will protect your identity from the other party where appropriate.
7. Emergency Escalation
If you are in immediate danger, call 911 first. Then report the incident to Tavfon. Our Trust & Safety team operates 24/7 to support law-enforcement requests and to suspend accounts when necessary.
8. Continuous Improvement
Our safety practices will evolve as the platform grows. We will update this Safety Policy as new protections come online and will communicate material changes to all users.