How Tavfon Works

Two sides of the same fair marketplace.

Customers and providers each have a workflow designed to make trust the default. Here’s exactly what happens on both sides — from first tap to final rating.

For Customers

From an idea to a finished job in seven steps.

Post your enquiry

Pick a category, describe the job, upload a photo and set when you need it. Most enquiries take under two minutes to post.

For customer

Receive invitations

Verified pros in your service area send itemized quotes with license, insurance and recent reviews attached.

For customer

Compare side by side

Review pricing, ratings and credentials in a single view. Chat with any provider to clarify scope before deciding.

For customer

Accept your provider

One tap locks in the quote, the time window and the scope of work. The provider is notified instantly.

For customer

Track in real time

See live ETA on the way to your home, exchange the six-digit safety code at the door, and watch the job timer.

For customer

Pay securely

Funds held in escrow by Stripe and released only after you confirm the job is complete. Disputes mediated within 24 hours.

For customer

Rate and rebook

Leave a verified review, save the provider to your favourites and rebook them with a single tap next time.

For customer

For Providers

From registration to your first paid invoice.

Register your business

Create your provider profile, choose your categories and add the trades you’re licensed for.

For provider

Verify your credentials

Upload ID, license and insurance. Pass a live-selfie match and background check — usually within 48 hours.

For provider

Set your service area

Define the postcodes you cover, your working hours and the radius you’re willing to travel.

For provider

Receive matching jobs

Push notifications the moment a customer in your area posts a job matching your trade.

For provider

Send your quote

Itemize the work, attach availability and submit. Average response time on Tavfon is under 8 minutes.

For provider

Complete the job

Exchange the safety code, do the work, log any extras transparently and close out in-app.

For provider

Get paid

Funds release to your account 24 hours after customer confirmation. Instant payout available anytime.

For provider

Safety & Trust

The protections that make all of this possible.

Speed and convenience only matter if the foundations are right. These four safeguards run on every job, with no opt-out.

Verified identities, every time

Every provider clears a five-step verification before activation, including live-selfie identity match and background screening.

Six-digit safety code

Exchanged at the door before any work begins. No code, no job, no charge — and every exchange is logged in your job history.

Escrow payment protection

Funds are released only when you confirm the job is complete. Disputes mediated by our Trust & Safety team within 24 hours.

Full job audit trail

Chat, photos, scope, quotes, extras and timestamps — all kept in your job history for one full year, exportable any time.

FAQ

Questions we get most often.

If you don’t see what you’re looking for, our team replies to every contact form within four business hours.

Tavfon is launching in Maryland in 2026, with nationwide expansion planned shortly after. Join our waitlist to be notified first.

We are launching first in Maryland and expanding to all 50 states. Join the waitlist and we will notify you when Tavfon reaches your area.

Every provider on Tavfon passes a multi-step KYC verification including government ID, trade license, background check, and proof of insurance.

Payments are processed through Stripe and held securely until the job is completed. You only pay when the service is done to your satisfaction.

Every booking includes a unique 4-digit safety code. Your provider confirms this code when they arrive, ensuring the right person is at your door.

Yes. Creating an account is completely free for both customers and service providers. Tavfon charges a small platform fee only when a job is completed.

At launch, Tavfon will support Cleaning, Handyman, Lawn Care, Moving, and Mobile Detailing. More categories will be added after launch.

Apply through our Provider Waitlist. Our team reviews your application, verifies your documents, and approves your account before you can start receiving jobs.

Start your first job today.

Free to download. Free to enquire. You only ever pay for completed work.

Join the Waitlist