1. Be respectful
Treat every person on the platform with courtesy and professionalism. Disagreement is fine; harassment, slurs, intimidation, and personal attacks are not. This applies to chat, calls, on-site interactions, and reviews.
2. Be honest
- Use your real name and accurate contact details.
- Describe jobs and capabilities truthfully. Don’t exaggerate experience or qualifications.
- Don’t leave fake reviews — for yourself or against anyone else.
- Don’t use multiple accounts to manipulate ratings, refunds, or invitations.
3. Keep it on platform
All communications, payments, scope changes, and dispute discussions belong inside the Tavfon app. Off-platform transactions are not protected and may result in account suspension for both parties.
4. Respect privacy
Share only the information you need to complete a booking. Don’t post other people’s photos, addresses, or personal details publicly. Don’t use customer or provider contact information for marketing or solicitation.
5. Zero tolerance for discrimination
Tavfon prohibits discrimination on the basis of race, color, religion, national origin, ethnicity, sex, gender identity, sexual orientation, age, marital status, disability, military status, source of income, or any other protected characteristic. Discriminatory behavior leads to immediate account suspension.
6. Zero tolerance for unsafe behavior
- No threats, violence, weapons, or intimidation of any kind.
- No sexual misconduct, harassment, or inappropriate physical contact.
- No alcohol, drugs, or impairment on a job site.
- No vandalism, theft, or property damage.
- No retaliation against anyone who reports an issue.
7. Honor the safety code
Never share the safety code over phone or text before the provider physically arrives, and never accept a code from a provider who has not arrived in person. The safety code is the single most important tool we have to keep doorstep interactions safe.
8. Reviews
- Reviews must be based on a completed job.
- Stick to facts about the service. No personal attacks, slurs or unrelated commentary.
- Don’t threaten to leave a negative review to extract a refund or discount.
- Don’t solicit, pay for, or trade reviews.
9. Reporting violations
If you see behavior that violates these Guidelines, use the in-app “Report” button or email safety@tavfon.com. Reports are reviewed promptly by our Trust & Safety team.
10. Consequences
Depending on severity, violations can result in a warning, temporary suspension, removal of reviews, withdrawal of payouts in dispute, or permanent ban from the platform. Repeat offenses are escalated. Severe violations — including any threat to safety — result in immediate account removal and may be reported to law enforcement.